Refund policy

Refund inquiries are handled on a case-by-case basis. We try our best to work with all customers to ensure a reasonable outcome and satisfaction for both parties. Our ultimate goal is to keep our customers happy! We believe when we treat our customers with respect, fairness and professionalism, they will mirror this behavior to us.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. All requests outside of the 30-day window will not be eligible for a return.

What is Considered an Eligible Return

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, in its original packaging and the return request must be made within 30 days from when the order was received. You’ll also need the receipt or proof of purchase. 

Exceptions and Non-Returnable Items

Certain types of items cannot be returned, like perishable goods (such as snacks or drinks), custom products (such as special orders or personalized items), and personal care goods (such as skin, beauty and sweat products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Delivered Packages: If your package shows delivered, we are not responsible to replace it. We rely on our customers to be able to safely receive their packages.

Unfortunately, we cannot accept returns on sale items or gift cards.

HAIR ACCESSORIES: Due to hygiene laws, we are unable to accept returns on any hair accessories if packaging is opened or tarnished AT ALL. This includes, but is not limited to, headbands, ribbons, scrunchies, hair ties, clips, bobby pins, and pins. But if you have any problem with your items, please contact us at support@volleyballa.com to open up a conversation on how we may address your concern. We're always happy to help!

'SWEAT' ACCESSORIES: Due to hygiene laws, we are unable to accept returns on 'sweat' related accessories if packaging is opened or tarnished AT ALL. This includes, but is not limited to, sweat towels and sweat wristbands. But if you have any problem with your items, please contact us at support@volleyballa.com to open up a conversation on how we may address your concern. We're always happy to help!

Defects

For loss/damage claims, you MUST notify us within 7 days (20 days for orders outside of the contiguous U.S.) of the date your order has shipped if you believe all or part of your order is missing or damaged. If there is a damaged item you MUST provide photographic evidence of the product in question and email us your order # to support@volleyballa.com so we can open up a conversation on how to make things right.

If we are absolutely unable to replace the defective product, we will issue a refund equal the value of the product. When returning a product, it is your responsibility to take reasonable care to see that the product is not damaged in transit and is received by us at our address as displayed on the website.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. 

CLOTHING EXCHANGES: We accept clothing exchanges within 7 business days of your notified delivery date. Exchanges are only accepted for unworn, non-damaged apparel. If the item from the customer we receive is damaged, we will not be able to process your exchange as requested. The customer is responsible for all shipping costs related to the exchange.


What if I ordered the wrong item by mistake (color, size, etc.)?

It is the sole responsibility of the customer to verify all order information during the Checkout process and before placing an order. Order details are also outlined in all order confirmation emails and shipping notifications sent to the customer for review.

If the customer has ordered an item by mistake and the order has already been fulfilled and shipped, but not yet delivered, we ask that the customer refuse the shipment.

If the customer has ordered an item by mistake and the order has been fulfilled and delivered, we ask that the customer does not open the package. Please Return to Sender or ship the package back to us in Austin, TX as soon as possible (please email support@volleyballa.com for the address).

If the customer has ordered an item by mistake and does not realize the order error until after opening the package, we ask that the customer does not use or wear any incorrect item. It is important that the customer keep all incorrectly ordered items untouched, unused, and in its original packaging. It should be sent back in its original condition.

The sooner we receive any incorrectly ordered item(s), the quicker we can begin a refund or exchange process, depending on the situation. All incorrect orders will be handled on a case-by-case basis. As a small business, we would greatly appreciate if you could always try your best to return any incorrect item to us. If applicable, we will do our best to re-send the correct item (exchange). We will always try our best to work with the customer towards a happy solution for both parties.

Please reach out to support@volleyballa.com if you need help regarding an incorrect order placed on our shop.

Accepted Returns

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note: USPS typically allows only 5-7 business days to return a package from when the return label was created. It is the sole responsibility of the customer to send the return package back to us with the provided return label on time. If the customer fails to send the package back within the return label window, the return request may be canceled all together by us or the customer will be responsible to pay for the second (and final) return label opportunity.

 

Volleyballa Box Refund Policy

Because we purchase volleyball products based on paid subscribers we cannot give refunds unless your box or its contents are damaged. You can, of course, cancel your subscription whenever you'd like. If you cancel after the 15th of the month (the "Cut-Off", "Cut-Off Date", "Billing Period") as a first time subscriber you will receive one more Volleyballa Box and none after that. If you cancel after the 1st of the month (the "Auto-Renewal Date" or "Auto-Billing Date") and it's not your first month as a subscriber you will receive one more Volleyballa Box and none after that. If you pay for a subscription and then decide to cancel before you've received your first shipment, you will still receive the month's box you paid for, but no box will be shipped after that. If you're requesting a refund for a 6 month or 12 month pre-paid subscription plan you will receive a prorated refund minus boxes received at full price. Since we are subscription-based and centered around providing a surprise assortment of products every two months, we cannot always please everyone. Therefore, we do not offer returns, refunds or credits for disliking a box's content.

Gift cards are non refundable.

Delivered Packages: If your package shows delivered, we are not responsible to replace it. We rely on our customers to be able to safely receive their boxes.